Submitted by Darkkit on Sat, 08/11/2007 - 16:15.
This has to be one of the funniest things in a long time. I think
this guy should have been promoted, not fired. This is a true story
from the WordPerfect Helpline, which was transcribed from a recording
monitoring the customer care department. Needless to say the Help
Desk employee was fired; however, he/she is currently suing the
WordPerfect organization for "Termination without Cause."
> > Actual dialogue of a former WordPerfect Customer Support employee.
> > (Now I know why they record these conversations!):
> >
> > Operator: "Ridge Hall, computer assistance; may I help you?"
> > Caller: "Yes, well, I'm having trouble with WordPerfect."
> > Operator: "What sort of trouble??"
> > Caller: "Well, I was just typing along, and all of a
> > sudden the words went away."
> > Operator: "Went away?"
> > Caller: "They disappeared."
> > Operator: "Hmm. So what does your screen look like now?"
> > Caller: "Nothing."
> > Operator: "Nothing??"
> > Caller: "It's blank; it won't accept anything when I type."
> > Operator: "Are you still in WordPerfect, or did you get out??"
> > Caller: "How do I tell?"
> > Operator: "Can you see the 'C: prompt' on the screen??"
> > Caller: "What's a sea-prompt?"
> > Operator: "Never mind, can you move your cursor around the screen?"
> > Caller: "There isn't any cursor; I told you, it won't
> > accept anything I type."
> > Operator: "Does your monitor have a power indicator??"
> > Caller: "What's a monitor?"
> > Operator: "It's the thing with the screen on it that looks
> > like a TV. Does it have a little light that tells you when it's on??"
> > Caller: "I don't know."
> > Operator: "Well, then look on the back of the monitor and
> > find where the power cord goes into it. Can you see that ??"
> > Caller: "Yes, I think so."
> > Operator: "Great. Follow the cord to the plug, and tell me if
> > it's plugged into the wall.
> > Caller: "Yes, it is."
> > Operator: "When you were behind the monitor, did you notice
> > that there were two cables plugged into the back of it, not just one??"
> > Caller: "No."
> > Operator: "Well, there are. I need you to look back there
> > again and find the other cable."
> > Caller: "Okay, here it is."
> > Operator: "Follow it for me, and tell me if it's plugged
> > securely into the back of your computer."
> > Caller: "I can't reach."
> > Operator: "OK. Well, can you see if it is??"
> > Caller: "No."
> > Operator: "Even if you maybe put your knee on something and
> > lean way over??"
> > Caller: "Well, it's not because I don't have the right
> > angle -- it's because it's dark."
> > Operator: "Dark??"
> > Caller: "Yes - the office light is off, and the only
> > light I have is coming in from the window."
> > Operator: "Well, turn on the office light then."
> > Caller: "I can't."
> > Operator: "No? Why not??"
> > Caller: "Because there's a power failure."
> > Operator: "A power .... A power failure? Aha. Okay, we've
> > got it licked now. Do you still have the boxes and manuals and
> > packing stuff that your computer came in??"
> > Caller: "Well, yes, I keep them in the closet."
> > Operator: "Good. Go get them, and unplug your system and
> > pack it up just like it was when you got it. Then take it back to the
> > store you bought it from."
> > Caller: "Really? Is it that bad?"
> > Operator: "Yes, I'm afraid it is."
> > Caller: "Well, all right then, I suppose. What do I tell them??"
> > Operator: "Tell them you're too stupid to own a computer!!!"
_________________
Ecaroh 75RDM/75DRK/39WHM/37BLK/38SMN/37WAR/42NIN/37THF/SAM42/BST30/BRD37/RNG29
Eroh 60PLD/51WAR/30THF/23NIN
Mikel 75 DRG 75 BRD
Crafts 75WW
roflmao
Man! I used to do tech support for Gateway and this cracked me up. Its sad but stuff like this isnt too uncommon.
HAH
That is win!
hahahahahahaha
I figured I would post this here for all of you people that deal with something like this every day at work or home. Hope you liked it.
Darkkit